Exchanges & Refund
If you are not completely satisfied with the goods, simply get in contact with our customer support team.
Support Email: firstname.lastname@example.org
Support Phone Number: +60 11 3614 0910
If we have made a mistake with the personalisation or with the products, or because it is defective, we will exchange / refund immediately. Please note that the refund will take approximately 14 days to process.
Email us a photo of your item (with the faulty part) together with a short description and your order number to email@example.com and we will exchange / refund your item for a new one. The item(s) must be returned in the condition in which you received it within 7 working days of delivery. Unfortunately, we will not be able to replace/refund products whereby spelling or other errors were made during the ordering process as all our products are personalised specifically for you. Please do check all orders prior to checking out. We will not be able to replace/refund products for orders that have been processed for customization.
Return Address: 14, Jalan Udang Pasir 1, Taman Megah Kepong 52100 Kuala Lumpur, Malaysia.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back using a delivery service that insures you of the value of the goods, as we cannot be held responsible for items damaged or lost in the post. Your rights to exchange / refund the goods will not apply in the following circumstances:
- Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order or had a change of mind regarding product, colour and font choice and it has been sent for production.
By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind. Also, note that the colour of the product you receive may not match the colour exactly as displayed by our website on your computer monitor.