Our online store is open 24/7, 365 days a year! You’re welcome to place your order anytime.

Delivery Timelines:

• Kindly allow at least 1-2 working days for delivery.

You’ll have to make your order online on the Cadeaus website at cadeausgift.com to enjoy the best shopping experience and member points reward. However, if you need help, we’re always happy to assist on phone, chat or WhatsApp.

Email: hello@cadeausgift.com

Whatsapp: Chat with our Customer Support just simply by clicking the WhatsApp button on our main page

Not every item in our store is customisable. However, we’ve made it easy for you to find gifts that can be personalized—just head over to our "Personalised" category page, where you’ll find a curated selection of items that can include the baby’s name or special details.

Yes, of course! Every order comes with a complimentary, beautifully designed gift card for you to share your well wishes. Simply leave your gift message when placing your order, and we’ll make sure it’s included with your gift.

We are unable to cancel orders that are already purchased or prepared, and are out for delivery.

If unfortunately you have to cancel an order, please email to hello@cadeausgift.com within 2 working days of placing the order or scheduled delivery date. Cadeaus will keep a 10% admin fee and refund the balance. Alternatively, you can choose to keep the credit for your next purchase. You may contact us to discuss on your options.

Please note that we will not accept any order cancellations for custom orders, personalized orders or bulk purchase.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order

— West Malaysia: 2-3 business days
— East Malaysia: 3-6 business days
— Singapore: 3-6 business days

We currently ship in Malaysia & Singapore only. For shipping outside of these countries, please reach out to our support through our help desk.

We do accept urgent orders. However, kindly reach out to our customer service to ensure the stock availability before placing your order.

We offer free delivery in

West Malaysia: For orders RM200 and above.

East Malaysia: For orders RM250 and above.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

You can purchase on our website using Credit Card, Debit Card, Online Banking, eWallet & Buy Now Pay Later options.

You can choose these payment methods at checkout.

We currently only support the following currencies for charging our customers in their local currencies: MYR and SGD.

If your credit or debit card use another currency, then you will not be able to process the payment. Kindly contact our customer service for an alternative payment method.

We accept split payment via Atome, Grab PayLater, etc.

You will be able to choose that payment option at checkout.

We do accept returns with respect to the following conditions:

— The item has a defect
— The item must not be a personalised item
— The item must have been sold on our online store
— The item shouldn't have been used in any way
— The return or exchange request is made within 7 days of delivery

To ask for a return, please contact our support using our help desk.

At Cadeaus, we pride ourselves on the quality of our products and services.

However, if you are really unhappy with your order, please tell us more by email to us at hello@cadeausgift.com with photo as evidence within 7 days after receiving as to ensure fairness and reasonable to judge from the condition.