ORDER & DELIVERY
How do I make a purchase on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a checkout page where you need to fill in your delivery information and click "Continue to shipping"
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Once your order has shipped, you will receive an email containing your tracking number. Tracking information may not update daily, but your order is still moving!
Once you have received your tracking number via email, you can track your package by visiting the following link: Track Your Package HERE
If you have questions about parcel tracking, you can email email@example.com for more information.
How do I ‘buy now and pay later’ with Atome?
With Atome, you can split your payment into 3 interest-free installments by debit or credit. You'll pay the first payment at the point of purchase. The next two payments will be spread 30 days apart. Just follow these three easy steps:
1. Select Atome during checkout.
2. Make payment.
3. Check the status of your payment schedule under “Bills” in Atome app. You’ll also be informed when your payment cycle is complete. That’s it!
Read more about how Atome works here.
What are the payment methods available?
Cadeaus offers various kind of Payment Methods as shown below :-
1. Credit Card
Visa or Mastercard / Internet Banking
Visa or Mastercard / Internet Banking
3. Invoice / Cheque / Offline Bank Transfer
Bank Account: 860 425 2289
Account Name: Cadeaus Enterprise
Please provide us with the payment details and receipt after you have made the payment.
Banking Reference No:
You can send us the aforementioned information by scanning and emailing it to the following email address: firstname.lastname@example.org, or you can contact us via WhatsApp at 011-3614 0910.
Where do you deliver to?
We ship only to Malaysia & Singapore! Enjoy free shipping over RM200 across West Malaysia. Orders going to Singapore and East Malaysia will based on weight-based charges. Our website will quote the shipping rate for you based on your cart items and delivery address. For all other shipping info, see our shipping page.
How long does it take to process the order?
We know how important and special this time of year is, so encourage you to shop as early as possible this holiday! Orders with normal shipping are typically dispatched within 1-2 business days, but please be advised that processing time may be affected by COVID-19 by up to 3 days as our fulfilment center maintains safe physical distancing and sanitation procedures to protect the health of employees packing up orders.
You may expect the arrival date of our standard delivery for Malaysia & Singapore is within 5-10 working days of ordering. (Excluding Weekends & Public Holidays)
For all other shipping info, see our shipping page.
Does every item comes with a packaging?
Each and every order is handled with meticulous care and attention to detail.
Whether you’re purchasing the gift for yourself or your loved ones, it comes with a complimentary Cadeaus Exclusive Designer bag. It will be included with any items!
Can I change or cancel my order?
To ensure prompt delivery, orders begin processing immediately and can’t be changed or cancelled once placed.
My order was marked delivered but I did not receive it.
Parcels are often held by Parcel Daily courier partner for pick up, if your mail carrier cannot find a safe place to leave it. We recommend contacting the Parcel Daily if your order has been marked delivered but has not been received.
If you are unable to locate your order once it has been marked delivered, please reach out to email@example.com for assistance!
I received a faulty item
If we have made a mistake with the order or sent you a faulty or incorrect item, we will replace the item for you immediately. Email us a photo of your item (with the faulty part) together with a short description and your order number to firstname.lastname@example.org and we will exchange your item for a new one instantly.
OUR DOLLS + OUR GUARANTEE
Are the plushies certified?
Our factories are certified by the Ethical Supply Chain Program for toys and children’s products. ICTI is committed to build better lives for workers and stonier industry through the ethical production of toys by working with 9 standards:
1. Working hours must not be excessive
& overtime must be voluntary
2. Legal and fair pay
3. No child labor
4. No forced or involuntary labor
5. Employees must be treated with
dignity and respect
6. No discrimination
7. Employees’ right of association
must be observed
8. Individual written labor contract
must be provided
9. Working conditions are safe and
employee health is not endangered
What are the plushies made of?
Every plushie is made with natural, premium, 100% cotton yarn that has been safety tested. They are finished with hypoallergenic felt details and stuffed to the ideal cuddle weight with recycled PET filling.
Are the plushies machine washable?
Your plushies can be machine washed in cold water on the gentle cycle, but we recommend washing your doll by hand and laying it flat to dry to help preserve its shape and details.
What is the appropriate age for these plushies?
We design our plushies to be loved by children of all ages. Each of our dolls are safety tested, with most of the collection safe for newborns and up. We recommend young children be supervised when playing with all toys, including our dolls.
Do you have a guarantee?
Yes! We stand behind our plushies 100% and have a Happiness Guarantee. If you are unhappy with your plushie purchased from our website for any reason when you receive it, we will replace it or you may return it for a full refund. If you ever have a quality issue with your plushie, now or in the future, we'll happily replace it.
If you would like to exchange your plushie for a different character, you must be:
a) The original purchaser with the original order number, or
b) The original gift recipient of a doll purchased directly from Cadeaus.
Gift recipients may exchange their plushie by providing the name of the original purchaser whose order must be in our system.
When shopping for our plushies at a retailer, be sure to ask about their exchange and return policy before purchasing. You should contact the store you purchased your doll from to initiate an exchange or refund.
We guarantee the quality of our dolls and will replace them if quality issues arise. We extend this offer to original purchasers from both our online store and from retailers. Our Happiness Guarantee applies only to original purchasers, not plushie bought second hand.
We’re sorry, but our Happiness Guarantee does not apply to acts outside of our control such as lost or damaged plushies. Return postage is not included when returning or exchanging a plushie.
If you have any questions or would like to initiate a return, please email email@example.com.
Other inquiries? Let's chat.
Please send us an email to inform us about your query, and a member of our Cadeaus Team will respond to you as soon as possible. Please remember to include your order number. (if applicable)
Please contact us for further assistance.