Shipping & Delivery

Standard - Malaysia & Singapore orders will deliver within 3-5 working days.

Expedited (West Malaysia) - Deliver in 2-3 working days, not applicable to 'Personalized Items' (only available for West Malaysia)

Personalized Items - Malaysia & Singapore orders will deliver within 5-7 working days, expedited method is not applicable.

 
Due to the reduced air travel caused by COVID-19,  please expect International orders to be delayed by 1 week. In addition, there have been limited regional delivery delays to areas that have been quarantined.

All orders will receive an email confirmation that includes tracking information once the package ships.

LOCATION SHIPPING
West Malaysia over RM150 FREE
West Malaysia under RM150  RM7
East Malaysia over RM200 Free
East Malaysia under RM200 RM15
Expedited West Malaysia  RM40
Singapore over RM350 FREE
Singapore under RM350 RM30 Flat Rate
  
All orders are processed immediately upon verification of payment. Once dispatched, we will send you a Dispatch Confirmation via email together with your postal tracking number. To track your order, please visit https://www.ninjavan.co/en-my/tracking and enter your Ninja Van tracking number.

 

100% HAPPINESS GUARANTEE

We stand behind our dolls 100% and want you to have an amazing experience purchasing them. If you are unsatisfied with your doll for any reason when you receive it, we will replace it or you may return it for a full refund. If you ever have a quality issue with your doll, now or in the future, we will happily replace it. For more information about our guarantee, please read on here or contact hello@cadeausgift.com.