Shipping & Returns

Where do you deliver?

We offer delivery to Malaysia & Singapore. We do offer to worldwide. However, please contact our customer service if you are sending this to other countries besides Malaysia & Singapore.  

When can I expect my order to arrive and how do you charge for delivery?

Please see below for all our delivery options. *Kindly note there are exceptions to the below for bulky items, kindly refer to the delivery fee quoted at checkout for accurate costing

	Standard Delivery	Express Delivery	Next Day Delivery
Peninsular Malaysia	4 – 6 business days (unless stated otherwise in Delivery Method during checkout) FREE for orders above RM200 RM8 flat rate for orders below RM200	Coming Soon	Coming soon
East Malaysia	4 – 7 business days (unless stated otherwise in Delivery Method during checkout) Weight-based charges. Our website will quote the shipping rate for you based on your cart items and delivery address
Singapore	4 – 7 business days (unless stated otherwise in Delivery Method during checkout) Weight-based charges. Our website will quote the shipping rate for you based on your cart items and delivery address
Other countries	8 – 10 business days (unless stated otherwise in Delivery Method during checkout) Weight-based charges. Kindly contact our customer service for the shipping rate of your order.

 

Do you offer next day delivery?

Yes we do! Kindly check the above delivery table for more details.

I’m buying a gift for someone else, can you help me deliver to him/her directly?

Of course! You’ll be able to personalise your gift message at checkout so they’ll knows who their lovely gifter is.

How can I get updates on the status of my order?

All standard delivery orders are processed and dispatched within 2 to 3 working days upon verification of payment. For express delivery, all orders are processed and dispatched within 1 to 2 working days upon verification of payment. Once dispatched, we will send you a Dispatch Confirmation via email together with your postal tracking number. 

What is your return policy?

If we have made a mistake with the personalisation or with the products, we will replace immediately. Email us a photo of your item (with the faulty part) together with a short description and your order number to hello@cadeausgift.com and we will exchange your item for a new one. Unfortunately, we will not be able to replace products whereby a spelling or other errors were made during the ordering process as all our products are personalised specifically for you. Please do check all orders prior to checking out.