Shipping policy

Delivery

We will deliver the products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned then there may be a charge for posting it out again. You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the products directly to the recipient. 

Cadeaus is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order. All orders are processed and dispatched within 5 to 8 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Malaysia). Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). You will be able to track your items using the tracking number we provide you, do note that there may be a one day delay in delivery statuses. 

In the event that we receive bounced parcels, customers will be contacted via email should we receive any bounced parcels bearing their name. The cost of re-delivery will be borne by the customer. Cadeaus will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.

Support Phone Number: +60 11 3614 0910
Support Email: support@cadeausgift.com