Frequently Asked Questions
Order & Delivery
We gladly accept Visa, MasterCard, American Express, Online Banking & e-Wallet. We also offer interest-free installment payments through Atome (see below for details). All pricing is shown in MYR, unless otherwise indicated.
With Atome, you can split your payment into 3 interest-free installments by debit or credit. You'll pay the first payment at the point of purchase. The next two payments will be spread 30 days apart. Just follow these three easy steps:
1. Select Atome during checkout.
2. Make payment.
3. Check the status of your payment schedule under “Bills” in Atome app. You’ll also be informed when your payment cycle is complete. That’s it!
Read more about how Atome works here.
We ship only to Malaysia & Singapore! Enjoy free shipping over RM250 across Malaysia. Orders going to Singapore will pay a flat shipping rate of RM25 per shipment. For all other shipping info, see our shipping page.
Every single order will be prepared and delivered to you with care and perfection.
Whether you’re purchasing the gift for yourself or your loved ones, it comes with a complimentary drawstring bag. It will be included with any items!
While we do not offer gift wrapping, each cadeaus order will be wrapped in a drawstring bag. If you would like to send as a gift to a special little one in your life, you can add a personalized gift message that will be printed on a custom cadeaus gift card and placed inside the bag.
By default, we will never include an order invoice in the order. Kindly reach out to us via Facebook Messenger, Instagram Direct Message, or e-mail at email@example.com if you'd like us to provide you an invoice.
We know how important and special this time of year is, so encourage you to shop as early as possible this holiday! Orders with normal shipping are typically dispatched within 1-2 business days, but please be advised that processing time may be affected by COVID-19 by up to 3 days as our fulfillment center maintains safe physical distancing and sanitation procedures to protect the health of employees packing up orders.
Orders with expedited shipping will be dispatched on next working day.
You may expect the arrival date of our standard delivery for Malaysia & Singapore is within 3-5 business days of ordering, expedited delivery is within 2-4 business days.
Malaysia & Singapore orders will be shipped by Ninja Van Malaysia and expedited shipping is provided by either Ninja Van Malaysia or Lalamove, where applicable.
Once your order has shipped, you will receive an email containing your tracking number. Tracking information may not update daily, but your order is still moving! If you have questions about parcel tracking, you can email firstname.lastname@example.org more information.
To ensure prompt delivery, orders begin processing immediately and can’t be changed or cancelled once placed.
Parcels are often held by Ninja Van Malaysia for pick up, if your mail carrier cannot find a safe place to leave it. We recommend contacting the Ninja Van Malaysia if your order has been marked delivered but has not been received. If you are unable to locate your order once it has been marked delivered, please reach out to email@example.com for assistance!
If we have made a mistake with the order or sent you a faulty or incorrect item, we will replace the item for you immediately. Email us a photo of your item (with the faulty part) together with a short description and your order number to firstname.lastname@example.org and we will exchange your item for a new one instantly.
OUR DOLLS + OUR GUARANTEE
Our factories are certified by the Ethical Supply Chain Program for toys and children’s products. ICTI is committed to build better lives for workers and stonier industry through the ethical production of toys by working with 9 standards:
1. Working hours must not be excessive
& overtime must be voluntary
2. Legal and fair pay
3. No child labor
4. No forced or involuntary labor
5. Employees must be treated with
dignity and respect
6. No discrimination
7. Employees’ right of association
must be observed
8. Individual written labor contract
must be provided
9. Working conditions are safe and
employee health is not endangered
Every doll is made with natural, premium, 100% cotton yarn that has been safety tested. They are finished with hypoallergenic felt details and stuffed to the ideal cuddle weight with recycled PET filling.
Your doll can be machine washed in cold water on the gentle cycle, but we recommend washing your doll by hand and laying it flat to dry to help preserve its shape and details.
We design our dolls to be loved by children of all ages. Each of our dolls are safety tested, with most of the collection safe for newborns and up. We recommend young children be supervised when playing with all toys, including our dolls.
Yes! We stand behind our dolls 100% and have a Happiness Guarantee. If you are unhappy with your doll purchased from our website for any reason when you receive it, we will replace it or you may return it for a full refund. If you ever have a quality issue with your doll, now or in the future, we'll happily replace it.
If you would like to exchange your doll for a different character, you must be:
a) the original purchaser with the original order number, or
b) the original gift recipient of a doll purchased directly from Cadeaus.
Gift recipients may exchange their doll by providing the name of the original purchaser whose order must be in our system.
When shopping for our dolls at a retailer, be sure to ask about their exchange and return policy before purchasing. You should contact the store you purchased your doll from to initiate an exchange or refund.
We guarantee the quality of our dolls and will replace them if quality issues arise. We extend this offer to original purchasers from both our online store and from retailers. Our Happiness Guarantee applies only to original purchasers, not dolls bought second hand.
We’re sorry, but our Happiness Guarantee does not apply to acts outside of our control such as lost or damaged dolls. Return postage is not included when returning or exchanging a doll.
If you have any questions or would like to initiate a return, please email email@example.com.
You always gain by GIVING love.
— Reese Witherspoon