Where do you deliver?
We currently offer delivery in Malaysia & Singapore. We do welcome orders from other countries too, please contact us at firstname.lastname@example.org for shipment charges and delivery availability before ordering online.
When can I expect my order to arrive and how do you charge for delivery?
Please see below for all our delivery options
|Standard Delivery||Express Delivery (Klang Valley only)|
5 – 7 working days (unless stated otherwise in Delivery Method during checkout)
FREE for orders above RM100
RM4.99 flat rate for orders below RM100
3 – 4 working days (unless stated otherwise in Delivery Method during checkout)
RM30 flat (Not applicable during FMCO)
7 – 9 business days (unless stated otherwise in Delivery Method during checkout)
FREE for orders above RM200
RM18 flat rate for orders below RM200
7 – 9 working days (unless stated otherwise in Delivery Method during checkout)
RM 38 flat rate per box.
Do you offer next day delivery?
Contact us directly via Facebook Messenger, Instagram Chat / email to email@example.com for urgent deliveries and we’ll try our best to help you!
I’m buying a gift for someone else, can you help me deliver to him/her directly?
Of course! We will send the gifts to the recipient & you’ll be able to personalize your gift message at the order page so they’ll know who their lovely gifter is.
How can I get updates on the status of my order?
For Malaysia Deliveries:
All standard delivery orders are processed and dispatched within 3 to 6 working days upon verification of payment. Once dispatched, we will send you a Dispatch Confirmation via email together with your postal tracking number. To track your order, please visit https://www.tracking.my/gdex and enter your GDex Tracking number. Do note that there may be a one day lag in delivery statuses.
Can I deliver my gifts to separate addresses?
Sure, just write this in the special instructions box at checkout. We will contact you for further verification if instructions given to us are unclear.
What is your refund policy?
If we have made a mistake with the personalisation or with the products, or because it is defective, we will exchange / refund immediately. Kindly contact us for an exchange / refund at any time within 7 days of receipt. Email us a photo of your item (with the faulty part) together with a short description and your order number to firstname.lastname@example.org and we will exchange your item for a new one.